From placing and tracking your order to returning an item, we've got you covered. If you can't find what you're looking for here, please contact us.
Yes, it’s 100% safe to order online from us. Firstly our rigorously selected toys, essentials, perfume and lubes are all from world-leading adult brands, which are made in elegant and practical shapes that are permissable under Islam. Because we want to provide people living in the Muslim community a clean, safe and confident way to improve their sexual wellness and also spice up the intimate life.
Our adult store is established upon the respects to Islamic traditions along with the willingness to help people in the region for better sexual satisfaction without blatantly offending the local laws or the Al-Sharia.
About legality, you can do a quick search on Google or Quora for answers. It mostly depends on the kind of sex toys you want to buy or possessed, according the UAE laws and the Al-Sharia (Islamic law), the toys in human organ shapes or appear to be like private areas of the body are considered to be sins or against the laws, such as realistic dildos, pocket pussy, sex dolls, since they’re extremely erotic and pornographic that could possibly lure people into crimes.
Our cherry-picked sex toys, adult essentials, lubricants are compatible with the Al-Sharia, they’re all from famous brands like LOVENSE, LELO, ZALO, SATISFYER, WE-VIBE with elegant design and excellent performance, none of them looks pornographic or evil. So if you’re not going to show off these items publicly, it’s certainly legal to buy from us and keep them to improve the sex life in a clean, confident way, never mind you’re single, married or LGBTQ+, we do respect !
Emirate Toys encourage the moderate and safe use of sex toys, we DON’T promote abuse of any sexual wellness product which might cause health problems to you or your partner. In light of it, we have tips, notices and guides on each product page to let you understand clearly how to use toys in a safe and healthy way.
Sorry, we don’t have physical store opened publicly. All orders should be placed online, and we’ll ship the orders via our dedicated courier partner. There is also no pickup option or dealing by face to face, this is to mitigate the risk and privacy issues for both of us.
If anyone claims they’ve got physical store to allow you shopping inside, please don’t trust, such dealers of adult toys in United Arab Emirates are prone to be scammers. We all know clearly adult stuff can’t be traded publicly in Muslim nations.
Nope, we don’t have self-operated pickup spots in other emirates of UAE. If you live in Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah or Umm Al Quawain, it’s covenient to order online from us, our courier service can reach every corner of UAE.
For shipping to Fujairah, Ras Al Khaimah, Umm Al Quawain and Free Zones, we’ll charge extra 6 AED as remote delivery fee for any single parcel according to our courier partner’s policy.
For a visit to UAE by flight, it’s almost impossible to get your sex toys through the custom, once you’ve been found carrying erotic toys into UAE, the toys will be confiscated and you’ll be subject to fines or rejection of entrance.
But there is a little possibility to take 1 or 2 travel-friendly adult toys through the airports, like discreet bullet vibrators or lipstick vibrators which can be disguised as life necessities, but make sure the toy is packed in your checked luggages instead of the carry-on baggage.
When you leave UAE, it’s ok to carry the toys out to the next destination, at least the UAE authority won’t bother under this situation, but you better to know the local policies about adult products of the destination country.
Sure ! It is safe to shop at Emirate Toys with your credit or debit card, or via PayPal, Stripe, Payoneer or other payment service providers.
We promise to keep your name, address, credit or debit card details and any other personal information you give us secure.
Our secure server encrypts your personal information including credit or debit card number, name and address, before it is sent over the Internet.
Your details are processed using 2048-bit Secure Sockets Layer (SSL) encryption, which leaves you peace of mind at checkout.
Emirate Toys will absolutely NOT, under ANY CIRCUMSTANCES, sell or transfer your data to a third party. We only use your data, like email, phone number and address, to process your orders and provide the order confirmation or updates, or for service via a third-party provider (eg. courier service).
You can read our full Terms and Conditions to find out more.
Yes, it’s ok. If you don’t want to disclose the actual location, you can provide a nearby delivery address which is close enough, since our courier partner will confirm with you in the call before delivery, so you have time to arrange the pickup at the given location.
Yes. If you don’t want to share a commonly used UAE phone number, or you’re an expat working temporarily here but still keep the number of your home country, it’s ok to fill your previously used number in the order information.
We have extra service to provide courier’s contact number via email, WhatsApp, or Live Chat when the parcel is ready for delivery, this way you can easily call the courier proactively to arrange the pickup without disclosing the phone number.
Sure, you can. But please remember the alias used in your order when shopping at Emirate Toys, that helps the shipment reach you successfully.
Due to the sensitive nature of adult items in UAE, we’ll remain our courier partner anonymous to avoid trouble.
For destinations within United Arab Emirates, we use Express Courier Service to ship packages with 2 - 5 days estimated delivery time, it depends on the stock availability in our Dubai warehouse and the location where you asked to deliver.
For destinations in Kuwait and Jordan, we use Mail Post to ship your package with estimated 10 days delivery period, but it only applies to Not-So-Large toys (total weight under 2KG), such as bullet vibrator, lipstick vibrator, g-spot toy, clitoral sucking vibrator. Any liquid, gel, balm, powder product is NOT eligible for shipping to Kuwait and Jordan, like lubes, toy cleaners, massage oil, orgasm drops, sexy perfumes.
We have free shipping policy for orders over 200 USD, but it ONLY applies to addresses in UAE. When your order subtotal hits 200 USD or more, then shipping is FREE for the order. If you have large sex device like premium sex machine or sex furniture added in the cart, these large items will be charged for shipping separately due to their incompatibility with our free shipping policy. For example, if you have added A,B,C items and subtotal is over 200 USD, but C is a large item not qualified for shipping, then the shipping will separately calculate the cost for C, while A & B remains FREE SHIPPING.
When you spend less than 200 USD, a little shipping cost will be charged, it’s calculated based on the total weight of all items in the order.
For shipping to remote areas within UAE, we’ll charge 6 AED as remote delivery fee which is required by our courier partner. The following destinations are defined as remote areas, Fujairah, Ras Al Khaimah, Umm Al Quawain, Free Zones, Out of Delivery Area (ODA).
Sorry, there is no expedited delivery option. We don’t have same-day delivery or next-day delivery due to special nature of adult toys.
Sorry, we don’t support self-pickup or dealing at a designated location, any kind of face to face transaction is not supported to avoid risks for both of us.
We ship to Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, Umm Al Quawain, and all villages, towns and cities within these emirate states.
For special destinations within UAE, like Free Zones and Out of Delivery Areas (ODAs), it takes a bit more time and also requires remote delivery fee.
We mainly serve sexual happiness to people in UAE. Now we’re proud to announce our capability of shipping to other Gulf Countries and Middle East Nations, such as Kuwait, Jordan, Qatar, Oman, Bahrain, KSA.
Shipping cost varies based on the destination country.
You’ll get a call from the delivery boy when the shipment is being dispatched, you can either request to put the parcel at the door (if your apartment or villa is accessible without strict gated control), or ask the courier to schedule a re-delivery when you’re home, and you can also choose to keep the package in courier’s dispatch station and arrange pickup by yourself (in case that you haven’t provided your actual location in the order and don’t want to disclose it for privacy).
But if you have urgent plans to leave UAE before delivery and will be back after a couple of days, how to handle? No worries, you can ask a trusted friend to receive the package on behalf of you. If you don’t want any third-party to touch the parcel, we can request our courier to keep it for 20 days maximally, and re-delivery will be scheduled when you have notice to us, under this situation, you’ll bear the storage cost and re-delivery fee.
Yes, 100% discreet. Plain, innocent and sturdy boxes and double-wrapped within thick black storage bag. See how our discreet packaging looks.
Yes, you can. We’ll provide shipping label and tracking details by email once your order is processed. Since our website currently has no tracking feature, you’ll use the online tracking website of our courier partner.
We have payment options tailored for all online shoppers living in United Arab Emirates.
You can pay by PayPal, and credit or debit card – we accept Visa, MasterCard, American Express, JCB, DISCOVER. Money back guaranteed via Buyer Protection Program of these prestigious payment service providers.
Cash on Delivery option is limited, some brands and products are ok, but some are not.
Yes. You can also pay via Cash on Delivery (COD) if you live within UAE, but due to the luxury nature of our high-end products, only a few brands and products are qualified for COD, also there is an amount limit - the total (including subtotal & shipping) must be under 200 USD.
You can add desired items into cart, and go to the shopping cart page, the Cash on Delivery Exclusions are clearly stated there. Also we’ve got colored label on each item to help you identify whether it is eligible for COD or not - green label means ok and grey label means not ok.
When customers are happy, then we’re happy. If you are not satisfied with our toys, or there is damage when you receive the products, you can claim for a refund within 15 days after deivery, which is covered by our 15 days money back guarantee.
Please make sure the toys, bondages are unboxed and unused in their original status, then take photos or film videos to show they’re intact before initiating a refund, and return the produts to our designated address (the return shipping is beared by you). Our customer support will guide you through the refund process. The actual refund amount is solely at our discretion.
Please be noted, refund policy is NOT applicable to lubricants, massage candles and oils, delay sprays, orgasm gels & drops, toy cleaners and all other adult essentials.
Yes. If the product you order from us is not working or functioning properly, please contact our customer service for solutions. We provide 1-year warranty for all vibrating toys, which allows you to request a replacement (either the same model or with similar functions & price) depending on our stock availability.
Please return the product to our designated address (the return shipping is beared by you), we’ll carry out a test on the returned product, and ship a new replacement to you if it has been detected with quality issues, the actual replacement is solely at our discretion.
Please be noted, warranty policy is NOT applicable to lubricants, massage candles and oils, delay sprays, orgasm gels & drops, toy cleaners and all other adult essentials.
Please contact our customer service immediately after placing your order if you wish to amend or cancel it.
If your order has already been processed by our warehouse team, we will be unable to cancel it.
However, you can also return the items to us according to our return policy.
Nope, it won’t create an account for you automatically when you checkout as guest. Currently we are working hard to improve the account management feature on our website, it will be coming soon.
But it doesn’t matter, you can still track the order via our customer service, since we will share tracking details by email for all shipments, so you can still keep a close eye on the updates.
Can't find what you need on this page? Then please contact us and we will be more than happy to help.
We aim to reply to all messages as quickly as possible but please bear with us during busy times.